At The Cozy Collective, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information when you interact with us:

• Your name
• Email address
• Phone number (if provided)
• Billing and shipping address
• Order history
• Payment confirmation (we do not store your card details)
• Communications you send us
• Information collected through cookies and website analytics

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Contact you about your purchase
• Respond to enquiries
• Improve our products and website
• Prevent fraud and protect our business
• Send marketing emails (only if you have chosen to receive them)

3. Payment Information

Payments are securely processed through trusted third-party payment providers.

The Cozy Collective does not store or have access to your full credit or debit card details.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences
• Keep your shopping cart active
• Analyse website traffic
• Improve website performance

You can disable cookies through your web browser, although some features of the website may not function correctly.

5. Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

• Courier companies to deliver your order
• Payment providers to process payments
• Website hosting providers
• Email marketing services (if you subscribe)

We do not sell, rent or trade your personal information to third parties.

6. Marketing

If you choose to join our mailing list, we may occasionally send updates about new collections, promotions and news.

You can unsubscribe at any time using the link included in every email.

7. Storage and Security

We take reasonable steps to protect your personal information from loss, misuse and unauthorized access.

While we use secure systems, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Accessing or Correcting Your Information

Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you and request corrections if it is inaccurate.

To make a request, please contact us using the details below.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services.

We are not responsible for the privacy practices or content of those websites.

10. Changes to this Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

The Cozy Collective

📧 Email: hello@thecozycollective.nz

🌐 Website: www.thecozycollective.co.nz